Grievance Cell

Student grievance redressal system at Surana College Autonomous is a platform that provides students with a means of expressing their concerns and complaints regarding their educational experience. The primary objective of this system is to ensure that all student concerns and complaints are heard, addressed, and resolved in a timely and effective manner.

Student Grievance Redressal Committee (SGRC)

S.No. Name Mobile No. Email Composition
1 Dr. Govindaraj Pandith T.G 9481194531 govindaraj.cs@suranacollege.edu.in Convener
2 Mr. Tirumal 9886734250 THIRUMAL.VIBSC23-24@suranacollege.edu.in Member
3 Ms. Geetha 9886039750 geethaam.cs@suranacollege.edu.in Member
4 Ms. Rohini Bhat 9743279930 rohini.com@suranacollege.edu.in Member
5 Ms. Sridevi P(K C) 7795668270 sridevi.p@suranacollege.edu.in Member
6 Student Council - President and Class Representatives - - Member
STAGE I
STUDENT REPRESENTATIVE
STAGE II
Class Teacher or Mentor
STAGE III
Grievance Cell Committee of the College
STAGE IV
Principal
STAGE V
Management
STAGE VI
Ombudsperson

Step 1: Submission of Grievance

1. Grievance Form: Students submit a written grievance form to the designated authority, usually the Student Grievance Cell or the Principal's office.
2. Grievance Details: The form should include details of the grievance, such as the date, time, location, and parties involved.

Step 2: Preliminary Review

1. Initial Screening: The designated authority reviews the grievance form to ensure it meets the institution's grievance policy criteria.
2. Acknowledgement: The student receives an acknowledgement of their grievance, along with a unique grievance number.

Step 3: Investigation

1. Grievance Committee: A grievance committee, comprising representatives from the institution, is formed to investigate grievance.
2. Evidence Collection: The committee collects relevant evidence, including witness statements, documents, and other supporting materials.
3. Interviews: The committee conducts interviews with the students, witnesses, and other parties involved.

Step 4: Findings and Recommendations

1. Investigation Report: The grievance committee submits a detailed investigation report, including findings and recommendations.
2. Resolution Options: The report may suggest resolution options, such as mediation, counseling, or disciplinary action.

Step 5: Decision and Action

1. Decision: The designated authority reviews the investigation report and decides on the grievance.
2. Action: The institution takes necessary action based on the decision, which may include implementing resolution options or providing compensation.

Step 6: Follow-up and Review

1. Follow-up: The institution follows up with the student to ensure the grievance has been resolved to their satisfaction.
2. Review: The grievance process is reviewed to identify areas for improvement and implement changes to prevent similar grievances in the future.

Step 7: Involvement of Ombudsperson

Only in the case of unavoidable and critical grievances the issues will be escalated to Ombudsperson.

Grievance Submission Form

Yes No Yes No

Grievance Details

Academic Financial Harassment/Bullying Other (please specify):

Supporting Documentation

Declaration

I hereby declare that the information provided is true and accurate to the best of my knowledge. I understand that providing false information may result in disciplinary action.